Latest Update (as of 25th September 2024)
We are pushing to receive funds back from Synapse for all of our customers. As of now the courts are involved in the process, you can see details in this article. We are hopeful that this issue will be resolved soon. We appreciate your patience in this regards.
Summary
Per our earlier email, since May 8th, 2024 banking & remittance services at Abound have been impacted due to on-going legal issues between our service providers Evolve Bank & Trust, Lineage Bank and Synapse Brokerage LLC.
Synapse, Lineage and Evolve are trying to resolve the dispute, which if resolved will result in processing payments again and funds withdrawal will resume via our app and debit card.
FAQ (Frequently Asked Questions)
When can I access my funds again?
Since May 8th, 2024 banking & remittance services at Abound have been impacted due to on-going legal issues between our service providers Evolve Bank & Trust, Lineage Bank and Synapse Brokerage LLC.
We are unable to provide an accurate date as to when we will be able to return your funds back to you since the dispute is still ongoing.
Why can’t I view my funds and remittance transactions in the app?
Since May 8th, 2024 banking & remittance services at Abound have been impacted due to on-going legal issues between our service providers Evolve Bank & Trust, Lineage Bank and Synapse Brokerage LLC. Due to the ongoing dispute between Evolve Bank & Trust, Lineage Bank and Synapse Brokerage LLC the access to your funds might be delayed until they can resolve the dispute.
As a result we are unable to provide the transaction information from within the app since our access has been limited as well.
Why is there a delay in returning my funds?
Since May 8th, 2024 banking & remittance services at Abound have been impacted due to on-going legal issues between our service providers Evolve Bank & Trust, Lineage Bank and Synapse Brokerage LLC.
As a result we are unable to initiate return of funds at this time since our access has been limited as well.